Guide · updated November 2026

Conciliation: what to expect

After you lodge Form F2, your employer files a response (Form F3). Most claims then go to a free conciliation, usually by phone, run by an independent FWC conciliator. Most matters settle there. If not, the claim goes to a conference or hearing before an FWC member.

On the call

• The conciliator explains the process and is neutral
• Each side briefly explains its position
• The conciliator often speaks to each side privately
• Offers go back and forth through the conciliator
• You don't have to accept anything on the day

Prepare

• A 2-minute opening statement
• Your timeline and key documents
• Your opening ask, target and walk-away number
• The non-money terms you want: statement of service, reference, resignation instead of dismissal

Free help and official information: Fair Work Commission: unfair dismissal · Fair Work Commission: legal help and representation (including the free Workplace Advice Service) · Legal Aid NSW: termination of employment · Fair Work Ombudsman: ending employment

More: The 21-day deadline for unfair dismissal · Who can claim unfair dismissal? · Unfair dismissal or general protections? · How much compensation for unfair dismissal? · Filling in Form F2 · The Small Business Fair Dismissal Code · Was it a genuine redundancy? · Forced to resign: when it counts as dismissal